Privacy Policy

1. Information We Collect

Personal Information

When you contact us or use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Immigration Information: Current country of residence, citizenship, immigration history
• Business Information: Business concept, industry, experience, financial capacity
• Professional Information: Education, work experience, language proficiency
• Family Information: Spouse and dependent information (when relevant)

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages viewed and time spent on our website
• Referring website information

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Conducting immigration assessments and consultations
• Preparing business plans and immigration applications
• Communicating with designated organizations on your behalf
• Providing ongoing support and updates on your case

Communication

• Responding to your inquiries and requests
• Sending appointment confirmations and reminders
• Providing important updates about your application
• Sharing relevant immigration news and policy changes

Legal and Regulatory Compliance

• Maintaining records as required by CICC regulations
• Conducting know-your-client verification
• Complying with anti-money laundering requirements
• Responding to legal requests and court orders

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent

• Designated organizations for Startup Visa applications
• Government agencies (IRCC, CBSA) as part of your application
• Third-party service providers you have approved

Service Providers

• Translation services for document preparation
• Business plan writing specialists
• Technology providers for secure document storage
• Professional partners (lawyers, accountants) when necessary

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• For regulatory compliance and investigations
• To prevent fraud or illegal activities

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmission
• Secure cloud storage with enterprise-grade protection
• Regular security audits and vulnerability assessments
• Multi-factor authentication for staff access

Physical Safeguards

• Locked filing cabinets for physical documents
• Restricted access to offices and records
• Secure disposal of confidential documents
• Clean desk policy for all staff

Administrative Safeguards

• Staff training on privacy and confidentiality
• Signed confidentiality agreements for all employees
• Regular privacy impact assessments
• Incident response procedures

5. Data Retention

We retain your personal information for the following periods:

• Active Client Files: During the service period and up to 7 years after completion
• Consultation Records: 3 years from the date of last contact
• Marketing Communications: Until you unsubscribe or request removal
• Financial Records: 7 years as required by law
• Website Analytics: 26 months maximum

6. Your Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Receive a copy of your personal information

Withdrawal of Consent

• Withdraw consent for marketing communications
• Request deletion of information (where legally permissible)
• Opt-out of non-essential data collection

Complaint Process

• File a complaint with our Privacy Officer
• Appeal to the Privacy Commissioner of Canada
• Seek resolution through our internal complaint process

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our website functionality
• Provide personalized content and advertisements

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. International Transfers

Your personal information may be transferred to and processed in countries outside Canada, including:

• United States (for cloud storage services)
• European Union (for business software providers)
• Your country of origin (for application purposes)

We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by privacy authorities
• Binding corporate rules
• Your explicit consent

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Notify you of material changes via email
• Provide the effective date of any changes
• Obtain consent for material changes where required

11. Contact Information